Thursday 28 January 2021

*UKHotViewsExtra* Pivoting to “Digital BPO” – Capita’s new Grant Management platform GrantIS

CapitaOver the last few years, we have seen the Business Process Service (BPS) market increasingly migrate away from heritage “lift and shift” style operations towards new platform/technology enabled services and Business Process-as-a-service (BPaaS) type operations - COVID-19 has only helped accelerate this trend.

When Capita CEO Jon Lewis took over the reins at the UK SITS market leader three years ago, he committed the firm to developing “Digital BPO” offerings. A new strategy for the firm soon followed, specifically referencing a move away from developing “one off”/bespoke solutions towards a more reusable platform-based approach. Capita’s ambition is for technology-led solutions to be developed and deployed across multiple clients looking to address similar market needs. Reducing the need to invest in infrastructure and tie up other fixed costs, delivery of entire business processes is increasingly offered as-a-Service (BPaaS) leveraging digital technologies.

DITA tangible example of where Capita is making significant progress here is in the field of Digital Grant Management, as Capita refers to it, where the firm’s Government Services business has developed a Grant Management platform called GrantIS, now live with its first client, the Department for International Trade (DIT)

I caught up recently with Markus J Becker, Digital Growth Director for Capita Government Services to understand the progress made in digital BPO but also specifically what the business is trying to achieve in the Grant Management space.

TechMarketView subscribers, including UKHotViewsPremium clients, can learn more about digital BPO and Grant Management and read our perspective on GrantIS via *UKHotViewsExtra* Pivoting to digital BPO – Capita’s new Grant Management platform GrantIS

HV+If you are not yet a subscriber and would like to find out what we have to say, please contact Deb Seth to enquire about access.

Posted by Marc Hardwick at '13:39' - Tagged: bpaas   bps   Grants