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Wednesday 15 May 2019

NHS 111 Online hits one million

NHS Digital logoAccording to data released by NHS Digital, NHS 111 Online has been used more than one million times since it was launched in December 2017.

The system, which is now available across England online and through the NHS App, completed its one millionth triage on 10 May 2019. It uses the NHS Pathways symptom checker to provide users with information about when and where to get help based on answers to a series of questions about their main symptom. A nurse will call the user for further information if required.

Pilots for possible solutions for the NHS 111 Online service were conducted across four areas in 2017. The NHS’s own Pathways-based solution was trialled in Leeds; Advanced and Sensely’s Ask NHS app in the West Midlands (see Advanced Health & Care: Opportunities and Potential for further information); Expert 24 in Suffolk; and Babylon in London.

NHS Digital took the decision in March 2018 to proceed with a phased rollout of its own NHS 111 Online system across the whole of England. Regions using the other services were given until the end of December 2018 to connect their 111 services to the national Pathways product.

There has been a strong drive towards online triage services to reduce the pressure on the NHS 111 telephone service and provide a more efficient route to the most effective treatment. Data published by NHS Digital shows 13% of all NHS 111 online journeys end with self-care advice, 48% direct users to primary care, and 25% to ring 999 or attend A&E.

As we have discussed previously (see here and here), we are seeing a rapid proliferation of digital triage tools in the NHS, largely targeting primary care settings, which is likely to lead to a more complex and fragmented ecosystem of healthcare tools.

Posted by Dale Peters at '09:03' - Tagged: nhs   healthcare   app  

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