HotViews Archive

Skip Navigation Links.
Collapse 2018 (44)2018 (44)
Collapse October (44)October (44)
AlbionVC is hiring
17 Oct 2018
IMIMobile makes smart move with Apple Business Chat
16 Oct 2018
Not every company is a tech company
16 Oct 2018
Netcall seizes Low-code route to growth
16 Oct 2018
Endava gets strategic with Bain
16 Oct 2018
Dotdigital overcomes GDPR headwind
16 Oct 2018
Wipro targets UK skills development
16 Oct 2018
CoinShare raises a token €2m for loyalty scheme
16 Oct 2018
Paul Allen dies
16 Oct 2018
Legaletch Lexoo leaps up a funding level
16 Oct 2018
Musings on the Patisserie Valerie debacle
16 Oct 2018
Can YOU disrupt the Customer Management/Customer Experience market?
16 Oct 2018
Win innovation funding with the NTT DATA Open Innovation Contest 9.0
16 Oct 2018
Corero and Juniper strengthen ties with US$2m funding
15 Oct 2018
London AI Lab: first fruits from Atos/Google partnership
15 Oct 2018
Government launches digital economy competition investigation
15 Oct 2018
*NEW RESEARCH* End User Insights: Uncovering AI/Machine Learning Deployment Success Factors
15 Oct 2018
Redstor beefs up management to support expansion plans
15 Oct 2018
Dawn strengthens Garrison's security
15 Oct 2018
A unique TechMarketView subscription for individuals
15 Oct 2018
Top backer loans dosh to IDE for '365' MBO
15 Oct 2018
Quarterly Research Summary Q3 2018
15 Oct 2018
GOSH launches new digital hub
12 Oct 2018
Digital delaware spreads out in the UK
12 Oct 2018
Rimini Street: supporting the business of IT
12 Oct 2018
TCS sets the bar (again)
12 Oct 2018
Ouch. This really hurts
12 Oct 2018
Dialog secures future with Apple
12 Oct 2018
Summer slump lingers in European tech M&A market
12 Oct 2018
ServiceNow buys again to enrich Now platform
11 Oct 2018
KCOM to appoint ex-BT exec Sutherland as new CEO
11 Oct 2018
Huawei puts data centre into Audi Q7
11 Oct 2018
Fintech lender Duologi secures £20m in race to £1bn
11 Oct 2018
Don't have a corporate subscription? You can still become a TMV client
11 Oct 2018
Mercia backs 'broadcast spyware' startup Covatic
11 Oct 2018
Sanderson Group makes significant progress
10 Oct 2018
*NEW RESEARCH* Legacy vs. New: An Alternative Analysis of the SITS Market for the Digital Era
10 Oct 2018
Access Intelligence to acquire more PR SaaS
10 Oct 2018
*UKHotViewsExtra* BT Global Services strategy update: trust and technology take centre stage
10 Oct 2018
Gresham rebuilding confidence
10 Oct 2018
Capita picks new talent management partner
10 Oct 2018
Mercia fills in more blanks in Voxpopme's funding
10 Oct 2018
Helecloud gains a £2m boost from BGF
10 Oct 2018
Building Smarter, Faster and Reliable data rich applications that operate in real time
10 Oct 2018

UKHotViews©

 

Friday 12 October 2018

Rimini Street: supporting the business of IT

logoA catch-up with Rimini Street provided glimpses into how the third party support provider and its service lines are developing following the GP Investment merger and its fast track public listing in October 2017. One of the objectives was to add more services lines and we saw an early development in May 2018 with the announcement of Rimini Street’s partnership with Salesforce to provide support for Salesforce Sales and Service Clouds. Further services are on the cards, something we were able to discuss with SVP and CMO David Rowe recently.

We can’t go into specifics yet but the Rimini Street proposition is moving further beyond simple application break-fix. Its approach is to support ‘the business of IT’. Its view is that the CIO must be aligned with the business, helping drive technology enabled growth. As such, the CIO has to be a creator or be left behind so Rimini Street’s role is to optimise what the CIO has, freeing up budget for reinvestment in the projects the business needs. Forthcoming services will reflect this direction.

With offerings such as Advanced Technology Services and Proactive Support Services in place, alongside mobile, database security and analytics solutions, the company has been expanding its remit. We would expect more activity around cloud migration of enterprise applications - lift and shift initially, then moving to managed cloud services. There are also hints of an orchestration strategy, providing integration and interoperability between SaaS and licenced applications. 

As we’ve noted before, there is scope for Rimini Street to grow but as its strategy grows in sophistication it becomes more complex and costly and despite strong growth (annual revenue up 33% to $212.6m in FY2017), the company is still chasing profitability. The legal battle with Oracle is still rumbling on too. New services, the Salesforce partnership and formalised relationship with other types of suppliers - which could usher in new commercial models - are notable developments.

Posted by Angela Eager at '08:51' - Tagged: supportservices   ApplicationServices   digitaltransformation  

Add a comment Add a comment Twitter   Facebook   LinkedIn   Email article link




© TechMarketView LLP 2007-2018: Unauthorised reproduction prohibited see full Terms and Conditions.