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UKHotViews©

 

Thursday 17 May 2018

*UKHotViewsExtra* Capita’s PCS contract woes underline the need to rewrite the rules on risk transfer

capitaThe National Audit Office (NAO) today released its findings into Capita’s primary care support services contract with NHS England and poses some significant questions regarding risk transfer and the need for genuine partnership working if the private sector is to play a positive future role in helping transform public services.  

Capita initially entered into a seven-year £330m contract with NHS England in August 2015, to deliver a diverse set of primary care services ranging from payments to GPs, opticians and pharmacies, staff pensions, cervical screening invitations and transfer of patient medical records. 

Hv premiumCapita’s transformation programme was extremely ambitious, planning to close 35 out of 38 support offices across the country and reducing staff numbers from 1,300 to 650 all in a short space of time. This level of change was going to be necessary to achieve NHS England’s equally ambitious desired cost savings and in order to deliver profitably for Capita which was already planning for a £64m loss in the first two years even before problems came to light. 

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Posted by Marc Hardwick at '09:55' - Tagged: contracts   NAO  

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