End User Insights: Uncovering AI/MachineLearning Deployment Success Factors

Befuddlement is restricting adoption of AI/machine learning. CIOs sense the value but struggle with the detail of identifying use cases, deployment unknowns and determining value. The technical nature of many AI/machine learning discussions does not help the cause either so it was refreshing to talk to Kevin Sweeney, group IT director at Irish recruitment firm Cpl. He went straight to the heart of the matter: “the business is not demanding AI but it is demanding results”. This report explores the nuances and practicalities of AI/machine deployment within Cpl from an end user perspective and identifies emerging success factors that enterprises and suppliers can learn from.

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