Are the dilemmas of digital driving a return to single source?

For the last 20 years multi-sourcing has been the de facto strategy for most UK companies seeking to externalise the supply of IT services. Over the past twelve months, however, there have been signs that this default position is coming under severe scrutiny. Faced with the myriad risks, uncertainties and challenges created by the digital revolution, an increasing number of IT services buyers are once again considering whether single source strategies will now prove the more effective option.

This paper examines the forces that are challenging the multi-sourcing paradigm, considers the new “must haves” of market relevant outsourcing arrangements and explores the potential for a resurgence of single sourcing. It also looks at what such a change in buyer behaviour could mean for the suppliers in this market.

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