Business Process Services Supplier Ranking 2018

There has been a lot of movement among the Top 20 providers of Business Process Services (BPS) in the past year, reflecting the disruption taking place within a market moving away from traditional BPO towards technology-enabled services.

The shift in delivery models away from ‘lift and shift’ BPO towards tech-enabled BPS is accelerating with platform-based BPS winning an increasing share of the business and with vendors putting ever greater emphasis on partnering, acquiring, building and ‘uncovering’ IP. The blurring of the boundaries between BPS and enterprise software and application services is continuing whilst the deployment of maturing Intelligent Automation solutions is delivering even greater market disruption.

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