Life and Pensions BPS: Strategies for Success

This report looks at the journey on which the Life and Pensions sector is embarking as third generation BPS deals materialize with new commercial and operating models. It also considers what the future service must look like if BPS providers are to remain relevant and be successful.

After a few quiet years in the UK Life and Pensions outsourcing market, activity has been increasing as Financial Institutions increasingly look for enhanced value from service providers. Many of the first and second generation outsourcing arrangements are contracts that were signed many years ago and have a long way to go on the journey to digital. These L&P providers are returning to the market looking for genuine transformational partnerships with aligned objectives that can improve both their top and bottom lines. 

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