New TMV Lead for Business Process Services – Marc Hardwick

I wanted to use one of my first HotViews posts to outline my initial thoughts on how I plan to develop TechMarketView’s analysis of Business Process Services (BPS), in TechSectorViews.

This is without doubt an exciting time to be involved with BPS as the sector goes through significant levels of change. Having been a client myself I fundamentally believe TMV’s real value sits in helping clients successfully navigate periods like this.

Helping you prepare for change will see me focus on at least a few key areas.

Firstly, I am keen to build on the excellent work done to date deepening our knowledge of how digitisation and new technologies are transforming BPS. As such you can expect more intense focus on areas such as Intelligent Automation, Robotic Process Automation, Internet of things, Virtual Assistants and AI (What are the opportunities for Artificial Intelligence in Business Process Services?).

Secondly, I am particularly keen to capitalise on TMV’s unique knowledge of the local market and identify practical examples of how new BPS technologies are transforming businesses within a variety of UK Industries (RPA - end user insights in retail banking and energy).

My other key area of focus will be to shine a light on the innovation happening in parallel, around the commercial side of BPS as players big and small reshape the way they engage with both their clients and end service users.  As such you can expect emphasis placed on understanding how deals are won, contracts structured and the mechanics of the commercials and service delivery.

Ultimately it’s vitally important that the BPS research agenda is useful, relevant and timely and helps our clients address the ‘Exam-Questions’ facing their businesses. As such I look forward to engaging with many of you over coming months to ensure that the research agenda remains shaped by you and your organisation’s needs.

For information on subscribing to our TechSectorViews research please contact our Client Services team by emailing info@TechMarketView.com.

Posted by Marc Hardwick at '08:49' - Tagged: automation   AI   RPA