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We recently met with Somit Kapoor, Wipro’s general manager for BPS operations, who talked us through the strategy for enterprise operations transformation (EOT). This is an important new initiative that lies central to many of the big themes and challenges facing Wipro, and its Indian Pure Play (IPP) peers as they attempt to transform their legacy operations (see An Evening with TechMarketView - September 2016).
Transforming Legacy is a core theme running through our BusinessProcessViews research (see Transforming Legacy – critical for BPS providers in the digital era). It is fundamentally about transforming old modes of working—moving from manual, labour intensive processes, to digitised and increasingly automated processes—to take full advantage of the advances in digital and automation technologies.
Some providers are burying their heads in sand, or just paying it lipservice, while others like Wipro here, are explicitly making legacy transformation key to their future BPS strategy.
Subscribers to TechMarketView’s BusinessProcessViews research stream can read the analysis and implications here in Wipro Transforming the Legacy BPS core.
Posted by John O'Brien at '08:00' - Tagged: bps legacy
