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In Part-Two of our report series into Business Process Automation (BPA), we assess what impacts Intelligent Automation will have on the white-collar business process services (BPS) workforce of the future (see Part One – Business Process Automation – what is Intelligent Automation?).
There are lots of dire predictions in the media about the decimation of white-collar jobs over the next decade. But the reality is likely to be very different. We see lots of new and exciting opportunities being created as Intelligent Automation is explored and invested in by suppliers and buyers.
BPS suppliers will need to understand this shifting workforce landscape, and navigate their way through, as they inevitably move out of certain areas impacted by automation, and invest in other potential growth areas enabled by it.
Subscribers to TechMarketView’s BusinessProcessViews research stream can read the analysis of this critical topic in our new report Business Process Automation – the future of white collar BPS.
Posted by John O'Brien at '08:30' - Tagged: bps automation bpa
